Terms And Conditions

1. Introduction and Acceptance of Terms

Effective Date 01.01.2026

Last Revised Date: 01.01.2026

These Terms of Use (“Terms”) constitutes a binding agreement between you (“you” or “user”, or “users”) and Aylence (“Aylence”, “we”, “us”, or “our”) with respect to your use of our platform/website for educational workshops and affiliated services. These terms shall apply to the website, social media pages, email/phone communications and other forums hosted by Aylence independently or over third-party service providers.

Please read these terms carefully before accessing or using the services. By accessing or using any service provided by us, you agree to be subject to these terms, and your use and association will be conditional on and subject to your compliance with these terms. If you do not agree to these terms, do not access or use any service offered by Aylence.     

2. Description of Services and Educational Scope

Aylence is an educational services brand dedicated to empowering students, above 18 years of age and working professionals through experiential learning in the form of skill-building workshops, online and offline courses, and other career development programs. The brand organizes hands-on training sessions, industry-focused seminars, and certification courses on topics including but not limited to Artificial Intelligence, Cybersecurity, Digital Marketing, Entrepreneurship, and Emerging Technologies. We share newsletters, AI updates, and marketing communications, and may also create opportunities for you to connect with our lecturers and industry experts. These are collectively referred herein as “services”. In the course of organizing various training workshops and courses, or providing any service, we reserve the right to appropriately and reasonably reschedule, modify curriculum, change the mode of organizing the workshops, continue or discontinue features, programs or services.

Aylence may offer features that allow users to share content, comments, and opinions on workshop and course related topics and themes over community forums as well as other user discussion forum platforms which may include social media platforms, virtual meeting platforms or during live events. These are collectively referred to as “forum”. Your use of the forum is governed by these Terms.

The content over the forums that are the contributions of independent users not affiliated with Aylence. Aylence does not guarantee the accuracy, integrity or quality of the opinions and advice posted on the forum. Your use of any user content provided in the forum is at your own risk.

Aylence may but is not required to, monitor Forum content and reserves the right to edit, correct or delete or to ask any person to delete any Forum content for any reason at our sole discretion. Refrain from posting your personal identifiable information on public discussion forum and ensure respectful and ethical communication during your use, participation and interaction over the same.

3. Third-Party Services

Some of the Services involve advice from third parties and contain third-party content. These are solely between the user and that third-party, and such advice and content is provided for informational, educational, or entertainment purposes only, and does not constitute legal, financial, tax planning, medical, or other advice from Aylence.

Our platform may contain links to third-party websites. You acknowledge that access to these sites is at your own risk. We do not author, edit, control, or monitor these external sites and are not responsible for the accuracy or availability of information provided there. We also do not endorse these websites and services, and do not review their content, products or services and shall not be liable for the conduct or content of the third-parties.   

Content presented through these third-party sites or organisations may be protected by their respective intellectual property rights.

4. User Registration and Account Integrity

To use the services provided or facilitated by us, we may require you to register for an account with us requiring certain identifying information including but not limited to your name, email address, phone number, and other contact details.

To register an account on Aylence, you must be at least 18 years of age. However, if you are under 18 years old, you will require to provide verifiable consent of your parent or guardian along with their contact information.

Registration of an account will prompt you to create a username and password for identification and accessible log-in with Aylence platform and services. You are obligated to maintain secure login credentials to your account on Aylence as you will be responsible for all activities that occur under the same. The user will have sole liability for any unauthorized use.

Please provide accurate and up-to-date personal information while registering an account. This is especially important with respect to your email and phone number as they will be primarily used to communicate about your account, and update regarding courses, workshops and schedules.

If you have reason to believe that the integrity of your account may have been compromised, notify us at the earliest instance for support for authentication and resolution of breach.  

5. User Conduct and Content Guidelines

Users are responsible for all activities in connection with the use of the services and must comply with community standards to ensure respectful and ethical participation and representation.

The following conduct is prohibited in relation to your use and association with Aylence: 

1. To use the services for any illegal purposes, or in violation of any local, state, national or international laws.
2. Violate or misappropriate, or inciting others to violate or misappropriate against Aylence.

• Violate or misappropriate, or inciting others to violate or misappropriate the rights of third-parties.

1. Post, upload or distribute any content which is unlawful, defamatory, obscene, infringing, or fraudulent over forums, or which could be deemed to be objectionable, profane, harassing, threatening, hateful or otherwise inappropriate to Aylence or to any other person participating or associated with us, while availing our services or not.
2. Harm minors in any way,
3. Interfere with security-related features of the services or the site which may result in unauthorized access or effect on the website’s functionality.

• Interfere with the operation or any user’s enjoyment of the Services, including by uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code, making unsolicited offers or advertisements to other users, or attempting to collect personal information about users or third parties without their consent.
• Access, monitor or copy any content or information of the Site using any robot, scripts, spider, scraper, or other automated means or for any purpose or any manual process to collect information or content, or use the Services as part of any machine learning or similar algorithmic activity without Aylence’s express written permission.

1. Perform any fraudulent activity, including impersonating any person or entity, claiming false affiliations, accessing the accounts of other users without permission, or falsifying your identity or any information about you, including age or date of birth.
2. Sell, modify, distribute, display or prepare derivative works of the services without authorisation.
3. Sell or otherwise transfer access granted herein.
4. Providing False Information / Age Misrepresentation

Without prejudice to the generality of the foregoing, the User agrees and acknowledges that providing false, inaccurate, or misleading information, including but not limited to misrepresentation of age, identity, or eligibility to use the Platform, is strictly prohibited.

The User further represents and warrants that they are at least 18 (eighteen) years of age and legally competent to enter into a binding contract. In the event that the User provides any false, incorrect, or misleading information, including with respect to their age, the Company shall have the right to immediately suspend or terminate the User’s account, without prior notice.

The User agrees to indemnify, defend, and hold harmless the Company, its affiliates, directors, officers, employees, and agents from and against any and all losses, liabilities, claims, damages, penalties, costs, and expenses (including reasonable legal fees) arising out of or in connection with (i) any misrepresentation or breach of the User’s representations and warranties, including but not limited to misstatement of age, and/or (ii) any violation of applicable laws resulting from such misrepresentation.

The Company shall not be held liable for any consequences arising due to reliance on information provided by the User, and expressly disclaims any responsibility in this regard.

7. Payments, Refunds, and Service Delivery

Some services organized or facilitated by Aylence require payment of fees and/or other charges as may be applicable. We process your payments through third-party payment gateway RazorPay, authorized by contract to process and authenticate payments. You will be issued invoice and email confirmations upon successful purchase after your payment is processed. These invoice and communication amount to a proof of delivery of service access.

All purchases and payment for availing services are final, and non-refundable. By completing payment, you agree and acknowledge that no refunds will be issued.

8. Intellectual Property Rights, Brand Protection and Permitted Use
9. All content, materials, and information made available by the Company, whether on the Platform, through advertisements, social media channels (including but not limited to Meta platforms), promotional campaigns, webinars, registration forms, landing pages, or otherwise (collectively, the “Content”), including but not limited to lectures (live or recorded), training sessions, videos, audio recordings, text, study materials, notes, presentations, graphics, photographs, images, designs, compilations, user interfaces, and any other materials, are the exclusive intellectual property of the Company and/or its licensors and are protected under applicable intellectual property laws.

1. Further, all trademarks, service marks, brand names, logos, taglines, trade names, domain names, and other brand identifiers (collectively, the “Marks”) displayed or used in connection with the Company, whether registered or not are the exclusive property of the Company. Nothing contained herein shall be construed as granting, by implication or otherwise, any license or right to use any of the Marks without the prior written consent of the Company.

• The Company grants the User a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Content strictly for personal, non-commercial, and educational purposes only, subject to compliance with these Terms.

1. The User expressly agrees and undertakes that they shall not, directly or indirectly:

(a) copy, reproduce, record, store, distribute, transmit, display, publish, or otherwise disseminate any Content, in whole or in part, in any form or by any means;

(b) share, forward, circulate, upload, or make available any Content to any third party, whether for consideration or otherwise;

(c) use the Content or Marks for any commercial purpose, including but not limited to teaching, training, coaching, tutoring, or creating competing products or services;

(d) modify, adapt, translate, reverse engineer, decompile, or create derivative works based on the Content;

(e) record or capture any live or recorded sessions, whether through screen recording, audio recording, or any other means;

(f) remove, obscure, or alter any copyright, trademark, or other proprietary notices contained in the Content;

(g) use the Company’s name, logo, tagline, photographs, brand identity, or any other Marks in any manner that is misleading, defamatory, disparaging, or likely to cause confusion;

(h) use, reproduce, or exploit the Content or Marks in any advertisements, promotions, public communications, or on any third-party platforms without prior written authorization from the Company.

1. All rights not expressly granted herein are reserved by the Company.

1. The User acknowledges that any unauthorized use, reproduction, distribution, or exploitation of the Content or Marks shall constitute a material breach of these Terms and may result in immediate suspension or termination of access to the Company’s services, without prior notice, in addition to any other legal remedies available to the Company.

• The User agrees to indemnify, defend, and hold harmless the Company, its affiliates, directors, officers, employees, agents, and representatives from and against any and all losses, liabilities, damages, claims, penalties, costs, and expenses (including reasonable legal fees) arising out of or in connection with (i) any breach of this clause, (ii) any unauthorized use or infringement of the Company’s intellectual property rights, and/or (iii) any violation of applicable laws by the User.

• To the maximum extent permitted under applicable law, the Company shall not be liable for any unauthorized use, misuse, reproduction, or infringement of the Company’s intellectual property by any User or third party. Further, the Company shall not be responsible or liable for any infringement of third-party intellectual property rights arising out of or in connection with any actions of the User, including any content shared, uploaded, or disseminated by the User.

1. The Company reserves the right to initiate appropriate civil and/or criminal proceedings against any person for unauthorized use or infringement of its intellectual property, including seeking injunctive relief, damages, and any other remedies available under law.

1. The User acknowledges that any breach of this clause may cause irreparable harm to the Company for which monetary damages may not be an adequate remedy, and accordingly, the Company shall be entitled to seek immediate injunctive or equitable relief.

1. This clause shall survive termination or expiration of the User’s relationship with the Company.

• If you believe that your intellectual property has been used or copied in a way that constitutes infringement or violation of your rights, we request you to reach out to us through contact@aylence.com. We request you to provide us with all the relevant information, description of intellectual property in question, details of where the material you claim is infringing, along with your relevant contact details for prompt resolution.

9. Use of Testimonials, Recordings, User-Generated Content and Promotional Rights

The Company may, from time to time, record sessions, collect testimonials, or capture audio-visual content, including videoclips, photographs, feedback, comments, or statements that may identify you (“Promotional Content”) for the purposes of marketing, promotion, branding, and showcasing its services across public platforms, including but not limited to its website, social media channels (including LinkedIn, Instagram, Meta platforms), advertisements, and other promotional materials.

During any live or recorded session, you shall have the right to decline participation in any recording or request that you not be included. Your participation in such recordings shall be deemed voluntary upon providing your explicit consent, if no objection at the time of recording is requested. However, you have the right to get your photographs, Videoclips blurred after the same are uploaded.

Where consent is provided, you grant the Company a non-exclusive, irrevocable, perpetual, worldwide, royalty-free, transferable license to use, reproduce, publish, display, communicate, adapt, edit, and distribute such Promotional Content for its marketing and promotional purposes, in any media now known or hereafter developed. The Company may, at its discretion, de-identify or anonymize personal information; however, you acknowledge that certain content may remain identifiable in nature.

In addition, where you voluntarily post, upload, share, tag, mention, or otherwise make available any content, including but not limited to photographs, videos, testimonials, feedback, or references relating to the Company, its services, sessions, or events (“User-Generated Content”) on any platform, including social media platforms such as LinkedIn, Instagram, or any other public or private forum, you hereby grant the Company a non-exclusive, perpetual, worldwide, royalty-free right and license to repost, share, publish, display, reproduce, and use such User-Generated Content for its marketing, promotional, and business purposes, without any further consent, notice, or compensation.

The Company reserves the right, at its sole discretion, to request modification, removal, or deletion of any User-Generated Content that, in its opinion, is misleading, inaccurate, defamatory, non-compliant with applicable laws, in violation of platform guidelines, or otherwise prejudicial to the Company’s reputation, rights, or interests. You agree to promptly comply with such requests.

You retain the right to withdraw your consent for Company-created Promotional Content at any time after publication by providing a written request. Upon receipt of such request, the Company shall take reasonable steps to remove such content from its controlled platforms within a reasonable timeframe. However, the Company shall not be liable for any continued presence of such content where it has been shared, reposted, archived, or stored by third parties or on external platforms beyond the Company’s control.

The Company shall not be responsible or liable for any acts, omissions, content, or conduct of any participant or third party, including but not limited to any recording, posting, sharing, dissemination, or use of content by such participants or third parties, or for any violation of applicable laws, third-party rights, social media platform guidelines, or other obligations arising therefrom. Any such actions shall be solely attributable to the respective participant or third party.

You agree to indemnify, defend, and hold harmless the Company, its affiliates, directors, officers, employees, and agents from and against any and all losses, liabilities, claims, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with (i) any content posted, shared, or disseminated by you, (ii) any violation of applicable laws or third-party rights by you, and/or (iii) any breach of this clause (iv) in case of any change in the mode of conducting the session (v) in case there is any venue change (vi) in case of any change in the certification

Nothing in this clause obligates the Company to use any Promotional Content or User-Generated Content, and the Company reserves the right to edit, modify, or discontinue the use of such content at its sole discretion. This clause shall survive termination or expiration of your relationship with the Company.

10. Disclaimers, User Risk Acknowledgement and Limitation of Liability

            All services, content, lectures, trainings, materials, and features provided by the Company are offered on an “as is” and “as available” basis, without any representations or warranties of any kind, whether express or implied. To the fullest extent permitted under applicable law, the Company expressly disclaims all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, completeness, reliability, security, usefulness, timeliness, quality, or performance of the services, Content, or any information provided through the Platform, advertisements, third-party platforms, or otherwise.

           You expressly acknowledge and agree that your access to and use of the services, including participation in any lectures, trainings, sessions, or reliance on any Content, is entirely at your own risk and discretion.

           The Company does not warrant that the Platform, services, or any related systems will be uninterrupted, error-free, secure, free from viruses or harmful components, or available at all times. You understand and agree that any material, content, or data downloaded or otherwise obtained through the Company is done at your own risk, and you shall be solely responsible for any damage to your devices, systems, or loss of data resulting therefrom.

           While the Company undertakes reasonable measures to protect its systems and data, you acknowledge that the internet is inherently insecure, and the Company does not guarantee that any information transmitted to or from the Platform or during any session will be fully secure or protected from unauthorized access, interception, or misuse.

           You further acknowledge that participants may use their own personal devices during sessions, and that internet connectivity, including Wi-Fi, may be provided by third-party venues or service providers over whom the Company has no control. Accordingly, the Company makes no representations or warranties regarding the security, reliability, or performance of such third-party networks or devices, and shall not be liable for any data breaches, unauthorized access, loss of information, or damage arising therefrom.

            The Company does not guarantee any specific outcomes, results, or level of satisfaction from participation in its services, including lectures, trainings, or educational programs. The quality, usefulness, and applicability of any Content or session may vary based on individual perception, understanding, and expectations, and shall be deemed subjective in nature. The Company shall not be liable for any dissatisfaction in this regard.

            You acknowledge that all relevant details regarding the scope, structure, and coverage of any     course, lecture, or training are made available by the Company prior to enrolment, including on its website or related materials. By enrolling, you confirm that you have reviewed and understood such details. Accordingly, no refunds, replacements, or claims shall be entertained on grounds of dissatisfaction, perceived quality issues, or unmet subjective expectations.

            You expressly acknowledge and agree that the Company reserves the absolute right, at its sole discretion and without prior notice to modify the mode of delivery of the session, including but not limited to transitioning from offline to online format, as well as to change the venue, date, or timing of the session as may be required. The Company shall not be held liable for any such changes. No refund, cancellation, or compensation shall be provided on account of such modifications, and the session shall be deemed duly delivered if conducted in any format as determined by the Company.

            Any such modification, including those made at short notice or on the scheduled date of the session, shall not constitute a breach of these Terms, deficiency of service, or misrepresentation.

            You further acknowledge that the Company reserves the right to modify, substitute, or update the nature, format, or issuing authority of any certification associated with the session. Notwithstanding the foregoing, participants who successfully attend or complete the session shall be eligible to receive a certificate issued by Aylence. No claims or objections shall be raised in relation to such changes.

            To the maximum extent permitted by applicable law, the Company, its affiliates, directors, officers, employees, agents, licensors, and partners shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages whatsoever, including but not limited to loss of profits, revenue, business opportunities, goodwill, data, or other intangible losses, arising out of or in connection with (i) your access to or use of, or inability to access or use, the services; (ii) reliance on any Content or information provided by the Company; (iii) any unauthorized access to or alteration of your data or transmissions; (iv) any change in the venue, (v) any change in the mode of conducting the workshops (vi) any change in the certificate (vii)any change in the any conduct or content of any third party or participant; or (viii) any other matter relating to the services.

           The Company shall not be responsible or liable for any interactions, communications, transactions, or disputes between you and any third parties, including other participants, venues, service providers, or any external platforms through which the Company’s services may be accessed or promoted.

            Nothing in these Terms shall exclude or limit liability to the extent such exclusion is not permissible under applicable law; however, in all cases, the total aggregate liability of the Company, if any, shall not exceed the amount actually paid by you to the Company for the relevant service giving rise to such claim.

           This clause shall survive termination or expiration of your relationship with the Company.

11. Termination, Suspension and Enforcement Rights

The Company reserves the absolute right, at its sole discretion, to suspend, restrict, deactivate, or terminate your access to the Platform, services, or any part thereof, at any time, with or without prior notice, for any reason whatsoever, including but not limited to (i) any actual or suspected breach of these Terms, policies, or applicable laws; (ii) provision of false, inaccurate, or misleading information; (iii) misuse of the Platform or services; (iv) conduct that, in the Company’s opinion, is harmful, unlawful, fraudulent, abusive, defamatory, or otherwise prejudicial to the interests, reputation, security, or integrity of the Company, its users, or third parties; or (v) any circumstances where the Company reasonably believes that such action is necessary to protect its business, operations, systems, or stakeholders.

The Company further reserves the right to take appropriate action, including suspension or termination, based on complaints received from third parties, regulatory authorities, or internal assessments, without any obligation to independently verify the accuracy of such complaints, where it deems such action necessary.

Upon suspension or termination, your right to access or use the services shall immediately cease. The Company shall have the right to block your access, prevent future registration, and/or take technical and legal measures to restrict your ability to use the Platform.

The Company may, at its sole discretion, remove, delete, disable access to, or retain any data, content, materials, or information associated with your account. While the Company may retain certain information as required under applicable laws, regulatory requirements, or for legitimate business purposes (including dispute resolution, enforcement of rights, or compliance obligations), you acknowledge that the Company shall not be liable for any deletion, loss, or inability to access such data.

The Company shall not be liable to you or any third party for any suspension, restriction, or termination of access to the services, or for any loss of data, content, or information resulting therefrom.

The company shall not be liable to you or any third party in case of any change in the venue, any change in the mode of conducting the workshop, any change in the certificate.

Termination or suspension under this clause shall be without prejudice to any other rights or remedies available to the Company under applicable law or equity, including the right to initiate legal proceedings, seek damages, or enforce any obligations arising prior to such termination.

Any provisions of these Terms which by their nature should survive termination, including but not limited to intellectual property rights, indemnities, disclaimers, limitation of liability, and dispute resolution, shall continue to remain in full force and effect notwithstanding such termination.

12. Modification of Terms

We may make changes, or add new terms and conditions to the terms of use of our services. These changes will be effectively immediately upon incorporation with this Terms of Use.

We strive to keep you updated regarding the same, however you are required to periodically review the changes. We will post the new or updated terms on this page, and accordingly revise the ‘Last Revised’ date set forth above.

Your continued use of the services and association with Aylence will constitute your awareness and acceptance of the Terms of Use along with all its updates, modifications and additions. If you disagree with or do not accept any modified terms, we request you to stop using the services, and if applicable, deactivate your Aylence Account.

13. Indemnification

You agree to fully indemnify, defend, and hold harmless the Company, its affiliates, group entities, directors, officers, employees, consultants, agents, contractors, licensors, and representatives (collectively, the “Indemnified Parties”) from and against any and all losses, liabilities, claims, demands, actions, proceedings, damages, penalties, fines, costs, and expenses (including reasonable legal fees and expenses) arising out of or in connection with, whether directly or indirectly:

(i) your access to, use of, misuse of, or inability to use the Platform, services, Content, or any associated features, including any activities undertaken by you in connection with the Company, whether online or offline;

(ii) any breach, alleged breach, or violation of these Terms, policies, guidelines, or any representations, warranties, or undertakings made by you;

(iii) any violation or non-compliance with applicable laws, rules, regulations, or orders, including but not limited to data protection, intellectual property, and information technology laws;

(iv) any act, omission, negligence, misconduct, fraud, misrepresentation, or wilful default on your part;

(v) any content, data, information, or material submitted, posted, shared, transmitted, or otherwise made available by you, including User-Generated Content, and any infringement or alleged infringement of third-party rights, including but not limited to intellectual property rights, privacy rights, publicity rights, confidentiality obligations, or contractual rights;

(vi) any false, inaccurate, or misleading information provided by you, including but not limited to misrepresentation of identity, age, qualifications, or eligibility;

(vii) any interaction, communication, transaction, or dispute between you and any third party, including other users, participants, venues, service providers, or any external platforms;

(viii) any unauthorized access to or use of your account, where such access arises due to your failure to maintain the confidentiality and security of your credentials;

(ix) any recording, dissemination, or misuse of Content, sessions, or materials by you, in violation of these Terms or applicable laws;

(x) any claim arising due to your conduct during sessions, workshops, events, or interactions associated with the Company, whether conducted online or offline.

The Company reserves the right, at its sole discretion, to assume exclusive control and defence of any matter otherwise subject to indemnification by you, and you agree to fully cooperate, at your own cost, with such defence, including providing all necessary information, documents, and assistance as may be reasonably required.

You shall not settle any claim or matter without the prior written consent of the Company where such settlement imposes any liability or obligation on the Company.

This indemnity obligation shall be continuing in nature, shall survive termination or expiration of your relationship with the Company, and shall apply irrespective of whether the claim arises during or after your use of the services.

The rights and remedies of the Company under this clause are in addition to, and not in substitution of, any other rights or remedies available under applicable law or equity.

14. Legal Provisions and Dispute Resolution

These Terms of Use will be governed and interpreted under the laws of India. These terms shall not exclude or limit any condition, warranty, right, or liability that may not be lawfully excluded or limited.

Any claims or disputes arising out of or in connection with these terms, or any transaction with Aylence, shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

If any part of this Terms of Use is found invalid or unenforceable by a court of competent jurisdiction, or due to change in law or legal requirements, it shall be treated severable and the other provisions of the Agreement shall remain in force and effect.   

15. Force Majeure

The Company shall not be liable for any failure, delay, interruption, or deficiency in the performance of its obligations under these Terms, or in the provision of its services, where such failure or delay arises out of or is attributable to events, circumstances, or causes beyond its reasonable control (“Force Majeure Event”).

Force Majeure Events shall include, without limitation, acts of God, natural disasters (including but not limited to earthquakes, floods, fires, storms, pandemics, or epidemics), war, invasion, armed conflict, terrorism or threats thereof, riots, civil unrest, strikes, lockouts, labour disputes, governmental actions or restrictions, changes in law or regulation, orders of courts or authorities, failure or disruption of utilities (including electricity, internet, or telecommunications), cyber-attacks, system failures, technical malfunctions, failure of hosting or service providers, breakdown of infrastructure, or any other event beyond the reasonable control of the Company.

During the continuance of a Force Majeure Event, the Company’s obligations under these Terms shall be suspended to the extent affected by such event, without any liability. The Company shall be entitled to a reasonable extension of time for the performance of its obligations.

Where any Force Majeure Event necessitates a change in the mode, timing, or venue of the session, including at short notice, such change shall not constitute a breach of these Terms, and the Company shall bear no liability arising therefrom.

The Company shall not be liable for any loss, damage, inconvenience, or disruption caused to the User as a result of such Force Majeure Event, including any inability to access services, attend sessions, or utilize Content.

In the event that a Force Majeure Event continues for a prolonged period, the Company reserves the right, at its sole discretion, to modify, reschedule, suspend, or terminate the affected services, without any liability or obligation to provide refunds, compensation, or alternative arrangements.

This clause shall apply to all services, whether delivered online or offline, including those conducted through third-party platforms, venues, or service providers.

16. Venue, Event Modifications, Certificate Modifications and Third-Party Dependency

You acknowledge and agree that any in-person sessions, workshops, or events conducted by the Company may be hosted at third-party venues, and that the Company’s ability to conduct such sessions is dependent on the availability, cooperation, and performance of such third-party venue providers.

In the event that any venue cancels, withdraws, becomes unavailable, or is otherwise unable to host the scheduled event for any reason whatsoever, including reasons beyond the control of the Company, the Company shall have the sole and absolute right, at its discretion, without prior notice to (i) change or substitute the venue, (ii) reschedule the event to a later date, or (iii) convert the session into an online/virtual format. (iv) change the certificate.

You expressly acknowledge that such changes are reasonable and necessary in the circumstances, and agree to accept such modifications without objection.

In such cases, the Company shall not be liable for any losses, damages, costs, or inconvenience caused to you, including but not limited to travel expenses, accommodation costs, loss of opportunity, or any other incidental or consequential losses.

No refunds, cancellations, or compensation shall be provided in the event of such changes, including where the format of the session is altered from offline to online, or where the venue is changed.

The Company shall not be responsible or liable for any acts, omissions, failures, or deficiencies on the part of any third-party venue provider, including cancellation, non-performance, safety issues, or service deficiencies.

You acknowledge and agree that the Company reserves the absolute right to determine, modify, substitute, or withdraw the nature, format, eligibility criteria, or issuing authority of any certification associated with the session at its sole discretion.

No representation or warranty is made as to the identity of the certifying body.

Notwithstanding the above, participants who meet the attendance or completion criteria (as determined solely by the Company) may be issued a certificate by Aylence or such other entity as the Company deems appropriate.

No claims, objections, or disputes shall be raised in relation to the certification, including any change therein.

This clause shall apply notwithstanding anything to the contrary contained elsewhere in these Terms. This clause shall survive termination or expiration of your relationship with the Company.

17. Contact and Grievance Redressal

In the event of any grievances, queries or complaints with respect to the services provided by Aylence, or usage of the platform, please contact our Grievance Officer at contact@aylence.com.

We will pursue all official communication regarding your grievances, queries or complaints through the e-mail address or mobile number provided while creating an account with us or the contact details provided while making such complaint.